Optimizing Crypto Transactions: UX for Compliance & Security
In the world of digital banking, users expect crypto transactions to be fast, predictable, and seamless. However, in reality, they often encounter unclear verification steps, unexpected fees, and complex technical constraints. Each step required explanation, and the lack of transparency led to stalled transactions and an increased number of support requests.
Dual Problem
The problem wasn’t just on the client side. Compliance managers working with the internal system spent twice as much time as they should on transaction verification. An outdated interface, lack of automation, and an inefficient data structure made their work unnecessarily complex and time-consuming.
We realized that improving the user interface alone wouldn’t be enough. To truly enhance the convenience and speed of transactions, we needed to rebuild the entire process—for both clients and internal teams.
We realized that improving the user interface alone wouldn’t be enough. To truly enhance the convenience and speed of transactions, we needed to rebuild the entire process—for both clients and internal teams.
Research That Shaped the Solution
Sessions with compliance and client managers
Their experience with the internal system helped us understand which processes could be automated.
User interviews
We spoke with clients who regularly conduct crypto transactions to pinpoint their biggest challenges.
Competitive analysis
We studied the best solutions on the market to identify successful mechanics that could be adapted to our system.
Platform data analysis
We examined where users were most likely to drop off, where errors occurred, and which transactions required additional checks.
60%
of users didn’t understand how to pass verification
Compliance managers spent twice as much time processing transactions because the system required too many manual steps.
60%
of users didn’t understand how to pass verification
30%
of transactions stalled without explanation
30%
of transactions stalled without explanation
Compliance managers spent twice as much time processing transactions because the system required too many manual steps.
60%
of users didn’t understand how to pass verification
30%
of transactions stalled without explanation
30%
of transactions stalled without explanation
Compliance managers spent twice as much time processing transactions because the system required too many manual steps.
Findings That Shaped Our Strategy
How We Arrived at the New UX Solution
After analyzing the problems, we developed a series of UX hypotheses and tested them through design jams and cross-functional workshops with designers, product managers, compliance teams, and developers.
One key insight was that users perceive verification steps and fees as obstacles, rather than as a standard part of the process. This meant we needed to change how information was presented and make the process as transparent and predictable as possible.
We proposed two independent but interconnected solutions - Client and Internal interfaces.
One key insight was that users perceive verification steps and fees as obstacles, rather than as a standard part of the process. This meant we needed to change how information was presented and make the process as transparent and predictable as possible.
We proposed two independent but interconnected solutions - Client and Internal interfaces.
Client Interface: A Simple and Intuitive Crypto Transaction Process
Every verification step is now accompanied by instructions, and the system notifies users in advance of required checks.
The introduction of Whitelisted Wallets allows users to bypass repeated verification for trusted addresses.
Fees are now calculated in real time, rather than appearing unexpectedly at the end of the process.
Client Interface: A Simple and Intuitive Crypto Transaction Process
Every verification step is now accompanied by instructions, and the system notifies users in advance of required checks.
The introduction of Whitelisted Wallets allows users to bypass repeated verification for trusted addresses.
Fees are now calculated in real time, rather than appearing unexpectedly at the end of the process.
Client Interface: A Simple and Intuitive Crypto Transaction Process
Every verification step is now accompanied by instructions, and the system notifies users in advance of required checks.
The introduction of Whitelisted Wallets allows users to bypass repeated verification for trusted addresses.
Fees are now calculated in real time, rather than appearing unexpectedly at the end of the process.
Client Interface: A Simple and Intuitive Crypto Transaction Process
Every verification step is now accompanied by instructions, and the system notifies users in advance of required checks.
The introduction of Whitelisted Wallets allows users to bypass repeated verification for trusted addresses.
Fees are now calculated in real time, rather than appearing unexpectedly at the end of the process.
Client Interface: A Simple and Intuitive Crypto Transaction Process
Every verification step is now accompanied by instructions, and the system notifies users in advance of required checks.
The introduction of Whitelisted Wallets allows users to bypass repeated verification for trusted addresses.
Fees are now calculated in real time, rather than appearing unexpectedly at the end of the process.
Internal Interface: Speeding Up Compliance Workflow
The system now automatically flags problematic transactions, eliminating the need for manual searches.
A streamlined data architecture allows managers to easily locate specific transactions and track their status.
A centralized dashboard integrates data from multiple backend systems, removing the need to work across different interfaces.
Expected Impact and Business Value
Fewer support requests
Users now receive clear instructions and notifications.
Higher transaction completion rate
Users no longer drop off due to confusing verification steps.
Reduced workload for compliance managers
A more efficient interface minimizes manual work.
Increased user trust in the platform
Transparent fees and clear steps remove uncertainty.
Expected Impact and Business Value
Fewer support requests
Users now receive clear instructions and notifications.
Higher transaction completion rate
Users no longer drop off due to confusing verification steps.
Reduced workload for compliance managers
A more efficient interface minimizes manual work.
Increased user trust in the platform
Transparent fees and clear steps remove uncertainty.
Expected Impact and Business Value
Fewer support requests
Users now receive clear instructions and notifications.
Higher transaction completion rate
Users no longer drop off due to confusing verification steps.
Reduced workload for compliance managers
A more efficient interface minimizes manual work.
Increased user trust in the platform
Transparent fees and clear steps remove uncertainty.
What’s Next?
This redesign not only improved the crypto transaction experience but also laid the foundation for the future transformation of the platform.
UX patterns developed in this project are now being applied to client onboarding and other banking products.
Optimized compliance processes have reduced the workload for managers and accelerated other financial operations.
We didn’t just create a better interface. We redefined the approach to crypto transactions, making them faster, more transparent, and intuitive for all stakeholders involved.
UX patterns developed in this project are now being applied to client onboarding and other banking products.
Optimized compliance processes have reduced the workload for managers and accelerated other financial operations.
We didn’t just create a better interface. We redefined the approach to crypto transactions, making them faster, more transparent, and intuitive for all stakeholders involved.